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My wife purchased a car recently and it was due for an oil change. I prefer to handle that myself, but the drain plug was seized and partially stripped. As I was heading to the hardware store to get some materials to try to remove it, I saw Scruggs Automotive and decided to stop in to see if they could help. They were just finishing up another job and took 10 minutes out of their busy schedule to climb under her car and loosen the drain plug for me, then finger tightened it so I could return home. I offered to pay them, but they told me it was free and they were happy to help. You can't find better customer service than that!

Aaron, so glad we were able to help you! Hope to see you for your next Automotive Service!

- Eggertsville
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I am incredibly impressed with the service and customer care of Scruggs Auto! I wound up with a bad gas line leak, so I desperately called around to all the auto shops in Lockport. Because it was already 4:30, no one answered... Except Scruggs did! They got me in first thing the next morning! Didn't have to switch around my schedule at all 👍 Now it's months after, I had to go back in for some minor services and was completely satisfied with the respect and understanding they gave me as a person! Hands down will recommend to friends and family!

Elyse, I am thrilled we were able to be there for you when you needed us. We hope to continue being your first choice in Automotive Repair for years to come!

- Lockport
5

So happy with the service I received from Scruggs today. I had a broken windshield wiper (the driver side wiper wasn't moving, but the passenger side was). I called first thing, they got me in and gave me a courtesy car which was perfect as I had to get back to work. They called early afternoon with an estimate of the charges and asked if I wanted them to change my oil as it was low and looked a little dirty. I knew I needed an oil change soon so I appreciate them checking things out and making sure that things were running properly. I highly recommend Scruggs; they gave me wonderful service on my vehicle today and their customer service was fantastic.

Rebecca, I am thrilled to hear you had a great experience with us at one of our stores. The courtesy vehicles really do make it convenient for all our clients. We hope to be your long term Service and Repair shop for a long time to come.

- Williamsville
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Cedrick, I would love to chat with you about your experience with us at our Main St location. I tried finding you in our client data base and was unable too. Please email us at [email protected] Again I would like to remedy any issues that arose during your trip to Scruggs Auto.

- Eggertsville
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Everyone was awesome also had a good sense of humor!!!!!! Very nice place I will definitely be going back when needed 🙂

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I've been going to Scruggs for a few years. They do great work and stand behind it. The most recent was a total engine replacement. They had it done in 2 days, which was amazing.

5

These guys are true professionals. My car was accelerating on its own even when I had pressed the brake pedal. Due to that reason it had developed a long list of problems like pulling to left or right, knocking sound under the dashboard. Initially they gave me an estimate of a few thousand dollars but we agreed to do the most important work for just over $1000.00. They had the expertise to know that it needs spark plugs and fuel lines restoration so they did that and once I got the car back. Most of the other issues the car was having have been minimized to a very small extent so that I feel that there is nothing wrong with the car now but I’ll get to them when I’m ready. I don’t think they are cheapest but they will produce results that customer is happy with. I highly recommend them for reasons stated above and most important is that they are punctual. They will get the job done as scheduled

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