Chris at the Eggertsville/Snyder location was excellent. He was very professional, got back to me immediately, explained every step, and offered me options. Not to mention Scruggs has a free roadside service that they offer customers, free of charge. They did a lot of work, and got my car back in the same day. They truly took the stress out of the process. As a busy working mom, this was a wonderful experience, which is something I have NEVER said in conjuction with car repair before. Thank you Chris.