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5

What an amazing experience I had with these guys! Great service, timely manner and great job! Def a customer for life!

Thank you so much for the review! We are excited to hear we exceeded your expectation. If you need anything from us at all please don’t hesitate to reach out

- Williamsville
5

Thank you for the review.

- Elma
5

This was my 1st time using Scruggs Needed my SUV checked for a potential muffler problem and with a driving trip coming up overall maintenance When 1 location couldn't fit me in, nice to have the option of another. Elma office was more than helpful to work with my schedule Easy drop off & pick up Kept me up to date on work needed Even tho spoke with mechanic woman in office very knowledgeable & easy to talk with Car ran great after work up No problems on my trip ! Had one issue which they addressed & followed up on Definitely would go back

5

The most pleasant staff I've ever encountered at an auto shop. They were very thorough with my vehicle, and although I think their $150/hr is high, I trusted their work. I like that when they have your vehicle, they'll send an email with photos and video (evidence) of issues or concerns. The prices are listed, and you can sign your consent to accept or decline each item.

5

Always trust their employees knowledge and recommendations. I refer anyone looking for service work.

1

I was a long time customer of Scruggs, however I will not be going back. I understand that commission and flat rates has certainly changed the way customers are dealt with, but my last experience was inexcusable. My wife brought her vehicle in for a simple NYS inspection. She was told it would be done the same day, it was not and she was forced to leave it over night. Ok, no big deal, stuff happens, although note worthy given the rest of the experience. The next day once she heard back from them she was informed that the vehicle had failed along with a laundry list of other issues that totaled near 4k. Once again, I understand they are looking to up-sell, and pass it off as doing right by the customer by checking everything over, but some of the stuff on the list of recommendations was borderline ridiculous. But what I cannot forgive is my wife being straight lied to as it pertained to her NYS inspection failure. Her vehicle failed the safety aspect of the inspection, for rear brake pads and rotors, and probably the calipers (they would have to wait till they disassembled the brakes), and one of the license plate lights were out. Given that my father owned a repair shop for 35+ years and I have a working knowledge of wear and tear maintenance on a vehicle, I decided to take the vehicle home and change the pads and rotors myself, as well as replace the light. Once I got the brake assembly apart it became very clear to me that the tech at Scruggs saw my wife and saw and opportunity to take advantage of someone. The pads probably did need to be replaced, but based on the NYS inspection guide, the pads must activate the wear sensor, which they did not, be broken or down to the metal, which neither were. The rotors were completely fine, no pits, cracks, or any signs of significant wear, they actually looked quite good, so I left them alone.(Full disclosure, when I took this to another shop they confirmed the rotors were 100% fine and should have passed) The calipers were also 100% fine. So long story short, it appears for whatever the reason may be, the techs at Scruggs decided to take a long time customer and run them through the ringer. Really frustrating and really sad, luckily I know a little bit, and have access to others that know a lot a bit so I wasn't raked over the coals for a simple inspection. Anyways....Go Bills!

Brandon, I am terribly sorry you feel this. We at Scruggs take great pride in being truly transparent with why we recommend the items on any car. This is also backed by our offering of a 3 year 36k mile warranty and our 3% back towards future repairs. Currently, a team member is reviewing your ticket to ensure proper procedures we follow and they will be call shortly to follow up on issues at hand. Thank you for bring this situation to our attention. Please remember you are always more then welcome to reach out us direct about any of the services you have received.

- Williamsville
5

Amazing customer service!

5

Have had work done on both my jeeps, thorough, honest and very knowledgeable the staff was great, same day service. Highly recommendable

5

The entire team here was great, from nick down to the mechanics the service was the best in Buffalo. Transparent and fair pricing across the board, I will definitely be coming back again

5

Excellent experience. Took good car of my car. Customer service was top notch. This place came recommended to me and it is where I will bring my vehicles from now on. Thank you for the quick service turn around, and professionalism at the front desk. 10/10.

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