We Are Hiring
5

First time customer! Friendly, fast, and efficient service. Modern well appointed waiting area. Thank you !!

5

Awesome service! Very trustworthy

5

My Jeep is really rusty & I work on a budget. These guys have seen a lot of Jeeps. They knew so much about Jeep failure points & overall geometry. I'm definitely impressed by their knowledge, their honest business practices & will be back. They even have free snacks in the lobby!!

Nick thanks for stopping in again and visiting us. It's been a blast to see your jeep grow over the years. Stay safe on the trails.

- Elma
5

Excellent service and attention to detail. I like to support locally-owned businesses and this is a very well-run operation.

Thank you for the kind words and your support! Go Bills!

- Eggertsville
1

Had me tow my vehicle days ahead to Scruggs Main St. & Eggert location, to do absolutely nothing. I told them I wanted a remanufactured engine replacement. I found on $2800+ 5 years warranty or 100,000 miles from a reputable company. He said send the info.The man never pulled my vehicle in to give a proper inspection, no lift, pictures, written estimate, nothing. 5 minutes after we talked he called back and told me $10,000 without even moving it from the same spot my tow guy dropped it off at, for almost a week. I reported it to the bosses, they said the courtesy inspection was definitely not done right according to what they saw in the computer at the Transit office location. I was told someone would definitely give me a call, never heard anything since. I feel like I should at least get my $160.00 back for the cash I paid to have it brought to Scruggs and back home. I'm starting to feel like it's it because I'm a "Women" & of "Color"??? When my brother stopped in to ask about my vehicle sitting after he had properly introduced himself, the attendant seemed to have a funny acting attitude. Said to me "Some Guy" came in clearly he told him who he was and not to mention the happened to have the same first name as each other!!!🤔 Since then I've met others that had a similar complaint as mine.. Not satisfied at all with the services, waist of time, my money is just as good as anyone. I do not advise anyone to patronize Scruggs Auto Services, I've never been treated so badly, they didn't realized that I'm very auto Savvy. Real girl power....💯

Janice, We value every member of community and live by the motto of "Do the Right Thing". I am terribly sorry to hear about your experience with the Main St location. We are currently looking into the matter and our Area Manager will be reaching out to you within the next 24 hours.

- Eggertsville
5

Thank you for the review!

- Elma
5

The day before I was moving, I had ended up with a heavy leak in my rear passenger tire. With a 4.5 hour drive the next day and a time crunch, I had called all over the area to see if anyone could fit me in. Scruggs, though completely booked, did me a solid and found a spot to fit me in. I made a quick trip over and was treated with fantastic hospitality. They had me in and out in no time and really helped me out when I was in a pinch. Outside of the service itself, the guys working here are personable and respectful. Though the visit was quick, the conversation was great and I would have been in no hurry to leave. Needless to say, if you have any car issues and want to support a local business then I couldn’t recommend Scruggs enough.

5

I used to go to Scruggs for everything. But for a few years I had my leased car serviced at the dealership. Once I bought a car, I came right back to Scruggs! They are very honest, reasonable and knowledgeable! As a single female, they treated me with respect and did not try to pad the bill or anything like that. You just don't get this kind of quality very often these days. They are top notch. Jose and the crew are great!

I am so glad you came back to us! Jose is an amazing Advocator for your cars services. Make sure you ask him about out loyalty rewards program!

- Williamsville
4

Very good service and responsible work worked with the costumer with my warentys work

5

'98 Ford Expedition. Got all new tires (inc. spare) and alignment in prep for a cross country road trip. Tech recommended MasterCraft which have been incredibly smooth and quiet so far. Gonna be a great trip.

Thank you Nate. I'm glad we were able to get your Expedition running like it's brand new again.

- Lockport