Had me tow my vehicle days ahead to Scruggs Main St. & Eggert location, to do absolutely nothing. I told them I wanted a remanufactured engine replacement. I found on $2800+ 5 years warranty or 100,000 miles from a reputable company. He said send the info.The man never pulled my vehicle in to give a proper inspection, no lift, pictures, written estimate, nothing. 5 minutes after we talked he called back and told me $10,000 without even moving it from the same spot my tow guy dropped it off at, for almost a week. I reported it to the bosses, they said the courtesy inspection was definitely not done right according to what they saw in the computer at the Transit office location. I was told someone would definitely give me a call, never heard anything since. I feel like I should at least get my $160.00 back for the cash I paid to have it brought to Scruggs and back home. I'm starting to feel like it's it because I'm a "Women" & of "Color"??? When my brother stopped in to ask about my vehicle sitting after he had properly introduced himself, the attendant seemed to have a funny acting attitude. Said to me "Some Guy" came in clearly he told him who he was and not to mention the happened to have the same first name as each other!!!🤔 Since then I've met others that had a similar complaint as mine.. Not satisfied at all with the services, waist of time, my money is just as good as anyone. I do not advise anyone to patronize Scruggs Auto Services, I've never been treated so badly, they didn't realized that I'm very auto Savvy. Real girl power....💯
Janice, We value every member of community and live by the motto of "Do the Right Thing". I am terribly sorry to hear about your experience with the Main St location. We are currently looking into the matter and our Area Manager will be reaching out to you within the next 24 hours.