We Are Hiring
2

Clean, nice, BUT they inspected my car, I only wanted the oil changed !!!! 107. $ later ! I was NOT happy. Sarah Gonzalez Lockport, NY

Sarah, thanking you for bringing this to our attention. Our area manager We'll be reaching out to talk with you about this.

- Lockport
3

They will not install customer purchased parts. I need an intermediate exhaust pipe put on my 08 Wrangler. I don't want to pay a markup on parts. I prefer to save money where I can. So I will find another shop. They also would not work on my 1977 F100 with a carborated 302. Not the shop for my needs.

Randy, our company mission statement is "Do the right thing" That includes offering you the best service and parts we can. We source our parts from quality vendors and all our parts come with a 3 year 36000 mile nationally back warranty. We also try to save our clients financially as well by offering a 3% back rewards program! We are also sure your 1977 f100 is a really cool truck however it's not something we have the ability to work on and we hate to cause any damage to such a cool truck. We hope you can understand

- Williamsville
5

Had my brakes done there. The waiting room is clean. There are complimentary drinks, and the people working there are very friendly. A week after my brakes were done, I heard a scraping noise coming from my front left wheel. I called and Chris answered. He was friendly and helpful. He explained they were booked solid for a few days… but told me to drop it off and he’d make sure to get to it quickly. In Buffalo, we use word of mouth for wings and pizza. Let’s do it for good garages too. I wholeheartedly recommend this place.

Eric, thank you for the kind review! You are absolutely correct about word of mouth which Is why we strive to do the right thing. Thank you for choosing Scruggs.

- Elma
5

Had my brakes done there. The waiting room is clean. There are complimentary drinks, and the people working there are very friendly. A week after my brakes were done, I heard a scraping noise coming from my front left wheel. I called and Chris answered. He was friendly and helpful. He explained they were booked solid for a few days… but told me to drop it off and he’d make sure to get to it quickly. In Buffalo, we use word of mouth for wings and pizza. Let’s do it for good garages too. I wholeheartedly recommend this place.

Eric, thank you for the kind review! You are absolutely correct about word of mouth which Is why we strive to do the right thing. Thank you for choosing Scruggs.

- Elma
2

I have been a supporter of Scruggs Lockport for a while and sadly they keep changing managers which is one thing that makes me uncomfortable. Additionally, they replaced my brakes and rotors and my front driver side continued to make noise (scratching) when I hit the brakes I had paid good money for the service (new brakes, rotors, and labor) and yet they charged me $200 in labor to fix their mistake? I should not have been charged for a repair to repair something they did? The old manager would not have charged me and when I mentioned it they had nothing to say about it. I have spent probably close to 3k in the last two years at Scruggs and now I am looking elsewhere hopefully they can change things for others

Thanks Tara. We pride ourselves on being professional.

- Lockport
5

Great work and the staff was awesome to deal with. A+++

John, thanks for the extra pluses. Dont for get about our rewards program and free loaner cars!

- Eggertsville
5

They are so friendly and easy to deal with. Wouldn't go anywhere else.

Thanks!

- Lockport
5

They were very great at communicating.

Thank you so much for the review. Great communication is key!

- Lockport
5

Great service on my Motorcycle inspection. Josh and Alex very professional. Being in the Automotive business in the past over twenty years I would highly recommend. Made another appointment for more service on another vehicle. Thanks guy's. Scott Ricketts.

Scott, Thank you for taking the time to write this review. We strive to the very best we can. Glad we are hear to help you!

- Eggertsville
5

Chris was very courteous. The mechanic was very thorough. Thanks.

Thank You Darrell

- Elma