Williamsville, Elma,
and Buffalo Auto Repair

This is a great place! Everything from scheduling to pick-up was effortless. Daryl and his team were extremely kind and accommodating. After looking at my vehicle they were upfront about what they believed the problem was and recommended I contact the manufacturer due to the extreme severity of the issue. It's this level of transparency and honesty that will keep me coming back in the future. This place is a breath of fresh air. Thanks again guys!

Thank you to the Skrugg’s staff!! So professional, honest and kind! Great experience and work! Love the rental car or shuttle service! Highly recommended!

This was my first visit for an oil change and tire rotation. Will go back for any further maintenance needs. Much better than the dealer!

Horrible customer service especially from Daryl

They are thorough in making sure that the repairs are done right and checking the vehicle for any hidden and hard to find items that need to be corrected. I am very impressed with their work. Recommend them completely. Paul M.

I requested a smoke test to help clear the EVAP code. They did a thorough job of the safety inspection and found lots wrong with my jeep, but the smoke test was never completed.

They are very nice and try to help, but after paying $400 to oil calipers and they are still squeaking, I will be taking my business elsewhere.

I took my SUV to my dealership for repair (hold on, before you call me a sucker, I thought it was under warranty, it wasn’t). The dealer, not to be named, gave me a laundry list of things that needed to be fixed with the diesel exhaust fluid system. They also said it may not even fix the problem. The total for this potential not helpful “repair” was going to be over $1500. I picked the car up and took it to Scruggs. They went through the entire system, checked all the parts and said it only needed a computer reset. I’m sure they spent far more “man” hours looking my vehicle over than what the repair cost but they saved me 80% on what the dealer was going to needlessly do. It’s unfortunate that an honest mechanic is hard to come by, but Scruggs is now our go to place. From the start they were courteous, very welcoming and constantly in communication with me about everything they were doing. If only Scruggs also offered dental work and home repairs. Thank you to the team over in the Elma location. You are a fantastic crew.

We brought my husbands 2014 Jeep in for brake and suspension work. We have had this car for 9 years and really didn’t do any repairs on it besides brakes and tires. After driving with my husband I knew it needed a lot of help. We took the car in early in the morning. They sent us an estimate with pictures and videos of what needed to be repaired right away and other things that could wait. It turned out that it did need a lot of work but not much had been done since we bought it. The price was reasonable and it was all fixed in one day. They even dropped the car off at my house! We will definitely use their services again. Everyone was friendly and we didn’t feel like we were being hustled into extra repairs. Great job!

Knowledgeable and kind employees. Don’t push any unnecessary sales on you, and they do a courtesy inspection on your car for free during the appointment. In some cases, this might sound worrisome, as I’ve been scammed by other shops into paying for things that aren’t wrong with my car, but Scruggs aren’t like that. Trustworthy and will be returning when necessary.