Williamsville, Elma, Buffalo,
and Lockport Auto Repair

From my initial phone call speaking with Jeff, to our last hand-shake, my experience with Scruggs Automotive was a 5 Star one. Jeff got me in right away and took care of what i believed was needed. I've had the Sienna for close to 10 Years and pretty much knew what it needed. Jeff agreed and pointed out a couple of other issues he addressed as well. I've given up on Toyota, and only because the last time i drove off after a service call. I was missing a wheel cover and windshield wiper blade. The Automobile Business is a tough one no matter which end you deal in, I know that. I sold cars for Culligan Toyota, Lincoln, and Mercury in the 90's. But I was also the Customer Service manager at the American Museum of Natural History in NYC. Believe me, I know great Customer Service' when I see it. The customer really only wants to feel like they were treated fairly, honestly and that's what I experienced at Scruggs. I'll be back.

Took my vehicle in for an oil change and to address two other issues I was having on occasion. Everything was handled efficiently, professionally and fairly. The one issue was with my driver's seat which occasionally would get stuck in one position. After several attempts to duplicate the problem, the technician could not find anything wrong with the electronic mechanism and there was no charge. "If it ain't broke, don't fix it". Their honesty and expertise will keep us as customers.

Lori said this business was professional, friendly, knowledgeable and family owned. They work with her to get the best possible prices. She thanked Margaret, the new service manager, for finding a solution to her last problem. She likes all of the staff, including Wally, Robert, and Jeff.

Spoke with Rachel. She said they did a great job.

For my oil change, I was scheduled immediately and handled efficiently.

Being a former customer of Flynns Automotive (which is now Scruggs) I was hesitant when I first walked into Scruggs. But after interacting with the employees and technicians I realized quickly that I was going to enjoy being a Scruggs customer. Honest, trusting and communication go along way.

Scruggs Automotive is a friendly, local service shop. Special attention is given to service and your satisfaction. They have a large waiting area with plenty of amenities...coffee, soda, water, free WiFi, large video screen, but don't get too comfortable in the waiting room, their service is -=fast!, just as you settle in you're informed you're ready to be on your way. So why go anywhere else?, this should be your first stop shop, they cover it all without the "up sell" attitude. Friendly, Complete and -=Fast service.

Alex said the service provided by this business was excellent, but he found the price to be a little high.

Spoke with Ferne. She said they're very good, reliable and thorough.

Efficient operation, good communication skills, seem to know their job, pleasant waiting area, courteous staff....and they got the problem resolved so I could be on my way feeling safe behind the wheel of my older car.