Scruggs did it again - serviced my car in the exact time as estimated, and took the time to address my additional requests. #1 shop in WNY. April 2017 update - most recently Jeff promptly and accurately diagnosed a radiator problem I had in my Subaru. He took it in the very next day, ahead of schedule, and replaced my radiator without a hitch. Scruggs' crew is top notch in every aspect - mechanical expertise, work quality, and customer service. THE best in WNY.