5

A friend recommended Scruggs to me a few years ago and I have taken my vehicles there ever since. Of all the places I have taken my car to over the years, Scruggs has been the most honest and thorough repair shop I have ever used. I highly recommend them.

5

Trustworthy, smart and reasonable. Can't ask for more! Faithful customer since 2010. They are the BEST!

Thanks for posting Ann Marie! We always appreciate your business and honest review.

- Williamsville
5

THEY HAVE TREATED ME GREAT, SAVED MY ASS MORE THAN ONCE. (i drive a 2007 Buick moneypit)VERY FAST SERVICE, FIXED THINGS RIGHT THE FIRST TIME. I ALWAYS RECOMMEND THEM TO MY FRIENDS.. Bill Froehley

Thanks for the honest review Bill.

- Williamsville
5

Scruggs did it again - serviced my car in the exact time as estimated, and took the time to address my additional requests. #1 shop in WNY. April 2017 update - most recently Jeff promptly and accurately diagnosed a radiator problem I had in my Subaru. He took it in the very next day, ahead of schedule, and replaced my radiator without a hitch. Scruggs' crew is top notch in every aspect - mechanical expertise, work quality, and customer service. THE best in WNY.

5

I have been using them for many years to repair my multiple vehicles. I am very happy with the service and quality of work that they do and the people are very friendly and knowledgeable. They're always willing to do that extra that is needed help you out. I will continue to use them in the future!

5

quick service, explained what needs to be fixed, calls if they find needed work on your car that you did not know about and asks if you what it fixed while they have it in the shop

Thanks Raymond. Glad we could exceed your expectations!

- Williamsville
5

At times they can seem a bit pricey compared to the chain mechanics but I'm more then willing to pay the extra price. The care that they give when thoroughly looking at your vehicle as well as the time they put into explaining what's wrong and your options is priceless. I'm from NYC and was always skeptical when it came to mechanics but the guys at Scruggs have completely made me feel good about every vehicle decisions I've had to make and I don't regret one penny spent there.

Thanks Rosemarie. We appreciate your review

- Williamsville
1

Update below-- I took my car in for a brake pad change and they showed me an estimate of $900+ when it should only cost about $250. My rotors are fine and my lines are fine. Don't believe the reviews that say they are honest and charge a fair price. Update in response to the owner: I appreciate your response but I do not think it accurately describes the situation. I took my vehicle to another shop and was present when they inspected my brake system. While the back pads were very thin as you described, the front pads were at 5/16" thickness, which is well above the replacement level between 1/8" and 3/16". The rotors were in fair condition and not warped past acceptable tolerances. Even if all the pads and rotors needed replacing, the quoted price was well above what most other shops charge.

Anthony. I'm so sorry you had a bad experience. I just talked to my team at the shop and they remember your vehicle. The brake rotors were warped causing a pulsation in the brake pedal. Both the front and rear pads were very thin. We take a lot of pride in our service and we will not do a job "half way". If we would have just changed your pads you still would have had the same pulsating feeling and the job wouldn't be done correctly. Please feel free to contact me and I would be happy to put your vehicle on the lift and show you our concerns with your brakes and take you for a test ride to explain better why we wanted to change the pads and rotors. Again please contact me so we can make this right by you.

- Williamsville
5

I work with auto repair shops on a daily basis and this is where I take my vehicles for repairs. They only do what needs to be done and they do a good job. Honesty is big for me and I feel comfortable here.

Honesty is our number one policy. Thanks Ron

- Williamsville
5

Always go to them even though they're a little out of my way. My parents trust them with their cars and I have trusted them with mine for the last 7 year's. Going there this week to get some work done.