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5

Scruggs is by far the best in class auto repair business I have ever had the pleasure working with!!! I was having suspension issues after lifting my Jeep Wrangler. I found the Owner Jeff from a Facebook Jeep Wrangler group that said Scruggs is the best. Jeff personally responded to my request for help within 45 seconds of me asking via text. Jeff met me at the Elma location for my appointment to ensure I was taken care of. He placed me in the hands of his staff and let me tell you, they did not disappoint! The shop staff is friendly and extremely knowledgeable and willing to help in any way they can. Chris and Chelsea are customer facing and are absolutely wonderful to work with. The mechanic took me back to show me what he found and what needed to be done to fix it. I’m a woman new to Jeeping and they made sure they took their time to answer all my questions. They take photos and use technology to the fullest. My quote they sent to me via text had the photos and pricing with the detail of the work to be performed. The shop is immaculate and well maintained. A great company owned by great people that genuinely care about their customers as much as their staff. I will never go anywhere else! Thank you Scruggs!

Christina, I am so glad that you had an amazing experience with us. We pride our self on being transparent and honest. I’m glad your Jeep is all sorted out. See you on the trail!

- Elma
5

Mary, thank you for the review!!!!

- Williamsville
5

Thank you so much for the review!!!!

- Lockport
5

Jack, thanks for the review!

- Eggertsville
5

I had an inspection done. Very nice and clean atmosphere.

Kari, we work extremely hard to keep our stores clean and presentable! Thank you for noticing. You’ll have to see the stores once the flowers come in!

- Elma
5

Service was performed timely. Facility is clean and personable staff. I would definitely return for future service.

Chuck, glad to hear you had a pleasant experience with us! Excited to continue our relationship but don’t hope to see you too soon!

- Elma
5

Excellent service and blazing fast with getting my vehicle back to me very happy with all the work and will continue to go to them in the future!

5

My wife purchased a car recently and it was due for an oil change. I prefer to handle that myself, but the drain plug was seized and partially stripped. As I was heading to the hardware store to get some materials to try to remove it, I saw Scruggs Automotive and decided to stop in to see if they could help. They were just finishing up another job and took 10 minutes out of their busy schedule to climb under her car and loosen the drain plug for me, then finger tightened it so I could return home. I offered to pay them, but they told me it was free and they were happy to help. You can't find better customer service than that!

Aaron, so glad we were able to help you! Hope to see you for your next Automotive Service!

- Eggertsville
5

I am incredibly impressed with the service and customer care of Scruggs Auto! I wound up with a bad gas line leak, so I desperately called around to all the auto shops in Lockport. Because it was already 4:30, no one answered... Except Scruggs did! They got me in first thing the next morning! Didn't have to switch around my schedule at all 👍 Now it's months after, I had to go back in for some minor services and was completely satisfied with the respect and understanding they gave me as a person! Hands down will recommend to friends and family!

Elyse, I am thrilled we were able to be there for you when you needed us. We hope to continue being your first choice in Automotive Repair for years to come!

- Lockport
5

So happy with the service I received from Scruggs today. I had a broken windshield wiper (the driver side wiper wasn't moving, but the passenger side was). I called first thing, they got me in and gave me a courtesy car which was perfect as I had to get back to work. They called early afternoon with an estimate of the charges and asked if I wanted them to change my oil as it was low and looked a little dirty. I knew I needed an oil change soon so I appreciate them checking things out and making sure that things were running properly. I highly recommend Scruggs; they gave me wonderful service on my vehicle today and their customer service was fantastic.

Rebecca, I am thrilled to hear you had a great experience with us at one of our stores. The courtesy vehicles really do make it convenient for all our clients. We hope to be your long term Service and Repair shop for a long time to come.

- Williamsville