I don't find their prices to be cheap, but average. I liked dealing with a smaller non corporate type of place. Customer service while scheduling appointments and checking on the car was Excellent. PROBLEM - brought vehicle in to have headlight replaced. Headlight was fine and level until the bulb blew and needed replacing. Took it in, they charged me for over an hour of labor (I'm aware bumper has to come off) and when I got it back headlight was shooting almost straight up. Brought it back in and they accused me of hitting something then said the mechanic didn't snap it in and it was fixed..... Guess what, it isn't fixed and my headlights are not level and it goes into people's mirrors. Still have to get it fixed.
I'm so sorry you had to deal with this. I just talked to my technicians and got the story. I'd like the chance to make this right and check it out myself. Please give me a call at the shop and let's talk and make this right. We take a lot of pride in doing what we do the right way the first time but sometimes one slips through. - Jeff.