5

Great friendly service, Torey at the front desk is very professional and answered all my questions... They were upfront about what my car needed and were reasonably priced.. I would highly recommend them .

Thanks for the review Marylou! I'm glad we were able to help you out.

- Williamsville
1

I don't find their prices to be cheap, but average. I liked dealing with a smaller non corporate type of place. Customer service while scheduling appointments and checking on the car was Excellent. PROBLEM - brought vehicle in to have headlight replaced. Headlight was fine and level until the bulb blew and needed replacing. Took it in, they charged me for over an hour of labor (I'm aware bumper has to come off) and when I got it back headlight was shooting almost straight up. Brought it back in and they accused me of hitting something then said the mechanic didn't snap it in and it was fixed..... Guess what, it isn't fixed and my headlights are not level and it goes into people's mirrors. Still have to get it fixed.

I'm so sorry you had to deal with this. I just talked to my technicians and got the story. I'd like the chance to make this right and check it out myself. Please give me a call at the shop and let's talk and make this right. We take a lot of pride in doing what we do the right way the first time but sometimes one slips through. - Jeff.

- Williamsville
5

Awesome service

Thanks for the review Bill. Have a great day!

- Williamsville
5

A friend recommended Scruggs to me a few years ago and I have taken my vehicles there ever since. Of all the places I have taken my car to over the years, Scruggs has been the most honest and thorough repair shop I have ever used. I highly recommend them.

5

Trustworthy, smart and reasonable. Can't ask for more! Faithful customer since 2010. They are the BEST!

Thanks for posting Ann Marie! We always appreciate your business and honest review.

- Williamsville
5

THEY HAVE TREATED ME GREAT, SAVED MY ASS MORE THAN ONCE. (i drive a 2007 Buick moneypit)VERY FAST SERVICE, FIXED THINGS RIGHT THE FIRST TIME. I ALWAYS RECOMMEND THEM TO MY FRIENDS.. Bill Froehley

Thanks for the honest review Bill.

- Williamsville
5

Scruggs did it again - serviced my car in the exact time as estimated, and took the time to address my additional requests. #1 shop in WNY. April 2017 update - most recently Jeff promptly and accurately diagnosed a radiator problem I had in my Subaru. He took it in the very next day, ahead of schedule, and replaced my radiator without a hitch. Scruggs' crew is top notch in every aspect - mechanical expertise, work quality, and customer service. THE best in WNY.

5

I have been using them for many years to repair my multiple vehicles. I am very happy with the service and quality of work that they do and the people are very friendly and knowledgeable. They're always willing to do that extra that is needed help you out. I will continue to use them in the future!

5

quick service, explained what needs to be fixed, calls if they find needed work on your car that you did not know about and asks if you what it fixed while they have it in the shop

Thanks Raymond. Glad we could exceed your expectations!

- Williamsville
5

At times they can seem a bit pricey compared to the chain mechanics but I'm more then willing to pay the extra price. The care that they give when thoroughly looking at your vehicle as well as the time they put into explaining what's wrong and your options is priceless. I'm from NYC and was always skeptical when it came to mechanics but the guys at Scruggs have completely made me feel good about every vehicle decisions I've had to make and I don't regret one penny spent there.

Thanks Rosemarie. We appreciate your review

- Williamsville