We Are Hiring
1

Very poor experience. Went in for an oil change and tire pressure sensor issue on a Tuesday night. They found work that needed to be done, but the part didn't come in that day, so they requested another part. I was called the Friday before Easter at 4pm to be told my car wouldn't be ready until Monday. So I missed my Easter family gathering. For all the mistakes and delivery issues I was told the part was going to be free, then I went to pay and they didn't remove the free part from the invoice until I said something about it. So I ended up getting my car after a week, and the tire pressure sensor was never fixed. I kept being told "the guy that can read the computer isn't in" so it never got fixed. I went to their Williamsville location previously and didn't have issues so it must just be this location.

Kyle, I am terribly sorry to hear about this experience. I am having my area manager reach out to you to resolve this matter.

- Eggertsville
5

Amade, thank you so much for the review!

- Williamsville
5

Everyone at Scruggs are so helpful and friendly and they keep you informed on what there doing to your vehicle I always call at the last minute and they get me in right away I highly recommend Scruggs

5

Thank you guys so much!!! I had new wheels and tires put on my truck and it turned out great!! Very happy with the work that was performed and the excellent customer service!! Shout out to Chris Luthart for giving me sound advice and being very helpful!!

Steve, glad your truck turned out how you wanted it. Chris is a great guy!

- Elma
5

Customer service was fantastic fair pricing definitely recommend you come here to get any repairs done and also might I add the work was done quickly

Dale, thank you for the review. Customer service is a thing we hyper focus on!

- Eggertsville
5

Thanks for the review!!!

- Elma
5

Was in and out....bunch of great guys...took Cate of me......and yes I will be back again...

Nelson, glad to hear you’ll be back! Also proud to know we got you in and out quickly.

- Williamsville
5

2nd time here and owner is EXTREMELY NICE, down to earth and is very detailed with any work that needs to be done and its importance. Not like any other shops at all.

We think they are pretty awesome too! We believe that success is in the details and we're so happy you noticed. Please let us know if you ever need anything!

- Lockport
5

5

Great Service! Honesty Service and Great customer service

Thank you so much for the review! We believe in being truly transparent with our clients!

- Eggertsville