5

Amazing service! Went above and beyond to help me when I was stranded. Quick and efficient. Very well priced too. 10/10!

Thanks Ben! We are very glad we could get you back on the road.

- Williamsville
5

Best alignment I’ve had and it’s on my lift 4Runner Big thanks guys !

Awesome rig Matt. Thanks for trusting us with her

- Elma
5

They got my vehicle in and out same day. Even stayed a bit after hours cause I was late picking it up. I definitely will use them again.

Thanks for the feedback and for coming in. We are so glad you had a good experience. See you next time!

- Williamsville
5

Great customer service and facilities. Complimentary coffee, soft drinks and water are available while you wait in one of the massage chairs. Pretty cool!

Glad you had a good stay in the waiting room Aaron. Thanks for trusting us with your vehicle and for the photo.

- Elma
4

Great team of guys. Didn’t have a part for my Jeep that I needed and they were able to order it and save me some $ rather than going to a dealership. Would work with them again.

Thanks Mike! Next time you’re in please let us know if there is anything we can do better to earn 5 stars next time.

- Elma
4

Very professional services. on a first time estimate.

Thanks Ron. Looking forward to getting this lift installed for you.

- Williamsville
5

I’ve been to Scruggs a number of times and their customer service is the best I’ve ever received. They’re incredibly transparent, take the time to explain exactly why they’re doing what they’re doing even with being swamped, are incredibly welcoming and just all around fantastic. I won’t ever take my car anywhere else.

Thanks for the kind words Emily. We love to hear that.

- Williamsville
5

Thanks Jeff and team at Scruggs Automotive and Offroad for taking care of this thing! 113,000 miles and still runs perfect!

It's always good to see you and your family Jim. Thanks for the feedback.

- Elma
5

While moving out of state, we broke down in the middle of the night, on the thruway in Buffalo, NY. Our vehicle was towed to Scruggs Automotive, who promptly began diagnosing and trying to fix the problems that morning. They were very friendly, thorough, and competent in assessing the vehicle, and helpful in determining the best course of action for getting us back on the road. In this case, the cost of repairs did not make sense for the age and condition of our vehicle. Before we left, the manager, Nick, even stayed late to make sure everything was set, so we could continue our journey. Scruggs continued to go above and beyond in helping us by securing transportation to rental vehicle businesses, taking care of scrapping our vehicle, turning in our New York state license plates, and providing us with appropriate documentation through email and text. We were very thankful we ended up at a trustworthy mechanic, because we were already experiencing enough challenges. Thank you, Scruggs for all the help!

1

customer service was great but the price they charged for changing some spark plug and wires was too much in my opinion. $360 for something I could've done in 30 minutes took them almost 2 hours. when I called to ask a parts store how much for the wire set it was $35 and spark plugs were $50. so how can they charge me $360. This was a lesson for my son. I'll give them 3 stars