I made an oil change appointment with Scruggs for my first visit cause I have a buddy that goes there. Oil change and everything went smooth but when they were backing my jeep out of the garage the door of the garage was slightly down and they backed into it with my jeep. No big deal, they offered a new hardtop and I wasn’t worried. I had to bring the jeep back up a week later anyway for a tire carrier replacement and then I was told the most they could do is get it painted. Still, no big deal. It was getting fixed. They didn’t have the tire carrier that day so they ended up having my jeep for 2 days without anything being repaired on it other than the old carrier being removed (they kept my spare at the shop). When I returned home from the shop I realized they left all the carrier bolts on my bumper and 3 of them were lodged between the body panel and rear bumper. They informed me the carrier was ordered and shipped and that they would set up the paint when they got the carrier so they could do everything at once. 3 weeks and multiple calls later I finally was told I could drop it off for everything to be done to it. It took a few days longer than expected but no harm. I was told it was ready for pick up and upon arrival I found my jeep had no spare. I asked about it and they took me to a room with random wheels and mine was not there. My spare was found out in the shop laying on the ground. So they threw it on quick and I left. When I got to the nearest gas station I found that the hub cap was missing from my spare (it was on the wheel at the shop when they threw it on). Upon arriving home I found that there were some scrapes and scratches on my spare as well. Overall I feel more damage than repair was done to my jeep. I am all about giving second chances and I understand things happen but at this point I don’t know if it would be worth another appointment. The current GM has been great in helping me through the issues but it feels like the mechanics could do a better job at paying attention and caring for the vehicles they are working on. I wouldn’t not choose Scruggs because these were 2 freak issues but it is still somewhat worrisome. I hope this is brought to the attention of the mechanics and they care for the customers vehicles more in the future.
Jake, I've ensured our team is aware and they will be reaching out to. I apologies for the issues you have been experiencing. We preach to treat our clients vehicles with the utmost respect.
- Elma