I took my truck to Scruggs in the fall for collapsed oil lifters. After having the truck an entire week, I went to go pick it up only for them to tell me they need to keep it over the weekend because it still made noise after putting it back together. They also charged me $1000 more than the original estimate, which came out to over $3000. Finally got it back and the truck began to smoke oil at start up, which it NEVER has done before they worked on it. Called them up and they took it back and emptied the oil catch can and told me that was my problem. Well it did absolutely nothing. Took it back to them a week later and when i picked it back up this time, i found out they did not look at the truck and simply just googled problems that were not at all related to the smoking. For 3 days they had my truck tied up and did NOT even look at it. Over $3000 dollars later and im still stuck with this issue. Its disappointing because they have great reviews and i always liked going there for jobs i couldnt handle on my own. They’ve worked on multiple cars i have owned throughout the years, and I’ve sent alot of friends and family members there for work. One thing i liked about them is the staff was very friendly through all of this.
John, we appreciate the honest feedback. Its our goal to ensure a 5-Star customer service experience in addition to fixing your vehicle. Our Sales Manager will be reaching out to you to discuss these issues at hand. Thank you for being one of our clients.