Unbelievable... the Scruggs Automotive family is spread throughout the Western New York area, and I can not speak of all of there shops, but I can definitely speak of my experience with the Elma location. Two weeks ago, I had dropped my 03 Jeep Rubicon (which for the year us in exellent condition), off to have the dreaded Jeep "death wobble" taken care of... I knew when I had dropped it off that my track bar had some play and was likely the culprit. I had also asked to have wheels balanced, and an alignment done because I knew I was going to need one after the front end linkage repair. I had also asked to have my automatic transmission serviced with a flush and fill. I had dropped my Jeep off on the weekend, 05/30/21 and used the convenient key drop service. I was called promptly Tuesday morning due to the holiday with a diagnosis. I was told I need a new track bar, which I was aware of, and I was also told I needed new tie rod ends. Ok, fair enough... I was also told that my rear axle seal was leaking, and needed to be serviced. Well, since this same shop did the same repair roughly 2 months ago the repair was honored under warranty. Thank you. Moving on. The sum of my repairs/and requested servuce totaled $1049 and change... I was called the following Monday, 06/07/21 and I was told my Jeep was ready for pick up. Working out of town, I was not able to get there to pick up my Jeep until Friday night. 06/11/21... I arrived after hours to pick up my Jeep. This was easy because I have a spare key... As I start driving home, the steering felt tighter, but something was still off... between 45-50 mph I was still feeling a wobble... I shook it off as my imagination..... not much later I rounded the corner and there it was the "death wobble"... are you kidding me... did they even do a test drive? There was nice print out of my alignment settings on the front seat. Not being mechanically reclined I was able to easily read it. They apparently "set the toe and let it go"... no other adjustments were made although everything is adjustable.... camber, and caster have adjustment provisions. Well, this made me look further... although I was charged for wheel balancing, I don't believe it was ever done... not one of my wheels has any indication of a new wheel wieght being installed or old weights being removed... anywhere, all four wheels..... moving on to my transmission service... as I sit here writing this summary I have already added two quarts of automatic transmission fluid to my Jeep and my Jeep doesn't leak.... Also, if they did any service work to my rear axle seal at all, there is no indication of any wrench marks, or any cleaning of any surface at all.... Was my Jeep really ready for pickup on 06/07/21?... was it even serviced the way it was asked for or told to me that it was? I paid my bill over the phone like a customer should... needless to I am extremely disappointed and dissatisfied with the service received from Scruggs Automotive of Elma..... buyer beware.... Trust and integrity are a large part of having a business.... I personally have lost faith in Scruggs....